Help

I need help with my sign-in email

Check your spam folder and that the email address is the one you used for Patient PA. Request another link if it hasn’t arrived. After five requests in 15 minutes, wait before trying again.

Links last 15 minutes and can be used once. If one has expired or been used, request another. Open the latest link on the device and browser you want to use. Never share sign-in links or recovery phrases.

Signing in and unlocking records are separate. A new browser needs your recovery phrase or access to a device that can already open your records. Buying a pack cannot restore a lost key. Reading saved records needs no new purchase.

Ask your doctor or nurse first and explain that AI will process the recording. Record privately, away from other patients. Keep Patient PA on screen until recording and saving finish. Manual locking or opening another app can interrupt the recording.

If interrupted, return on the same device and follow the recovery instructions. Only the captured part can be saved. Write a note about anything missed.

Use your full recovery phrase on this device, or use a device that can already open the record. Patient PA cannot replace a lost phrase to decrypt old records. A replacement phrase must protect the existing key.

Existing invited users can record appointments without payment or pack credits. New accounts are closed. Saved records remain available to read, download and delete, and personal notes are free.

Open My data after signing in to download readable records on an unlocked device or an encrypted account export. Review an individual record before deleting it. Downloads you keep elsewhere are not removed by server deletion.